Social media provides a wealth of information about what your customers are interested in and how they feel about certain products or services in your industry. You can use this information for strategic planning purposes or keep track of what people are saying about your business so that you know whether there are any concerns.
Social media sites like Facebook, Instagram, and Twitter allow you to connect with customers and potential customers directly. People who engage with your brand online are more likely to follow you on other platforms and recommend your products or services to others. You can use these sites to share company news, product information, customer service updates and more. This helps create an online community around your brand that people want to join by liking or following your page or business profile.
Social Media allows you to respond quickly to customer inquiries. You can also use it to provide customer support by answering questions or addressing complaints in real-time. Social media lets you listen to what people are saying about your business and competitors. You can also use it to ask questions or solicit feedback from customers, which will help you improve upon existing products or services or develop new ones that meet their needs better than ever before.
When done correctly, social media marketing will lead directly to increased sales and profits for your business. Many surveys showed that many consumers said they made a purchase after interacting with a brand on social media at least once per month! Social media marketing helps with CR because it allows you to keep track of how well certain elements of your website perform in terms of engagement and conversion rate
